Who doesn't love a good story? Whether it's an epic adventure or a heart-wrenching tale, every great story is brought to life by fascinating characters. At United Materials, our story is no exception - it's the people who make us tick.
We decided to capture some of the incredible stories that unfold every day behind the scenes at United Materials. And today, we're excited to share the first episode of our brand-new video series, "Under the Roof"!
Join us as we peel back the curtain and reveal some of our small business secrets. You'll meet the people, see the architecture, and uncover the history that brings our story to life. Buckle up and join us on this epic journey! Who knew roofing could be so exhilarating?
It's a story you won't want to miss!
Under the Roof - Episode One: The Customer Bill of Rights
Our first episode features a tool we use to build customer satisfaction (and no, it’s not a hammer!)
At United Materials, serving the customer is our main priority. Over the past century, we have roofed many iconic buildings in Denver, including Union Station, The Science Pavillion Pyramid at the Botanic Gardens, and Denver Center for Performing Arts, just to name a few. Each project for the last 19 years has been backed by a commitment unique to the roofing industry: United Material’s Customer Bill of Rights.
The Secret to Customer Satisfaction
The Customer Bill of Rights provides transparency to the roofing process and ensures every customer understands what is happening to their roof, every step of the way. We have found over the years that communication is key to customer satisfaction. A thorough understanding of the whys and the hows, leaves a customer feeling confident in their purchase decision. This applies to any industry, not just roofing. A Customer Bill of Rights can apply to any customer-oriented business, so if you want to build customer satisfaction, try creating your own “Customer Bill of Rights.”
The last item of the Bill of Rights is actually a “fill in the blank” - we leave it blank for the customer to fill in one item of their choice. Take a listen and discover a few interesting items that customers have requested for their “fill-in-the-blank” option!